Muirs is a leading B2B agricultural wholesale supplier with 47 regional branches across Australia. The company is deeply committed to innovation, customer service, and providing value to farming communities in even the most remote regions
With a geographically dispersed workforce and aging infrastructure, Muirs needed more than just IT support — they needed a long-term partner. A partner who could understand their ambitions, modernise their systems, and deliver consistent service across challenging regional environments.
Cybersecurity Overhaul
Infrastructure secured, Thousands of vulnerabilities remediated, and 24/7 protection implemented.
National Infrastructure Standardisation
Site-by-site improvement plan, standard operating environments and uniform rollouts across all branches.
Full-Service MSP Support
End-to-end support — from onboarding to daily IT ops, branch openings, procurement & leasing.
As a fourth-generation, family-owned business in the agriculture sector, Muirs operates a national network of retail stores supporting the farming community. However, behind the scenes, their IT environment was under significant pressure— outdated infrastructure, serious cybersecurity vulnerabilities, and reactive support put day-to-day operations at risk.
Interlinked took the time to understand the unique challenges of Muirs’ geographically dispersed business. From the outset, the engagement went far beyond just fixing IT issues. Interlinked embedded themselves deeply into the business-visiting even the most remote store locations across Australia to engaging directly with frontline staff, Interlinked built a foundation of trust and collaboration that quickly evolved from basic support to a fully integrated technology partnership.
The first priority was stabilising Muirs’ systems and strengthening their cybersecurity posture. Interlinked implemented 24/7 monitoring, brought infrastructure under active management, and helped transition the business from a high-risk environment to a proactive, security-first culture.
From there, Interlinked standardised the entire IT ecosystem. A unified Microsoft Intune environment was deployed across all devices, alongside enterprise tools like LastPass. Core infrastructure — including firewalls, wireless access points, and switches — was modernised, documented, and centrally managed, freeing up staff to focus on supporting their farming customers instead of managing IT issues.
Interlinked also delivered vital communications upgrades. When legacy phone systems failed, new solutions were rolled out rapidly, ensuring stores remained operational with zero downtime.
Looking to the future, Muirs is now leveraging Interlinked’s cloud expertise to build new developer environments in Microsoft Azure — enabling global collaboration and preparing the business for long-term innovation.
Today, Interlinked operates as an extension of the Muirs team — responsive, proactive, and aligned with the organisation’s values. With national coverage, deep technical capability, and a true cultural fit, Interlinked has given Muirs the stability, agility, and confidence to grow into the future.
Interlinked has single-handedly brought us back from the brink of a cybersecurity impending disaster.